BOBPerformance FAQ

What happens if a file needs to be reviewed?

Our help and technical support articles.

Frequently Asked Questions

Date : 27 September 2026

Chiptuning is not an exact science. Reviewing a file to meet our customers' expectations is part of the process, and we are well aware of that.

When you use our platform to modify a file, a "file history" is created for that specific vehicle. It lets you communicate with the engineer in charge of your file and get back to us if you have any doubts or requests.

Simply click "File history", select the vehicle, then click "New Request".

Select the file type and click "Request type".

Choose the relevant request type and send your message: the team will get back to you shortly.