Information note: standardising VIN entries

Information Note: Standardization of VIN Entries

Dear partners,

In order to improve our service quality, the traceability of your files, and the speed of our after-sales service, we are informing you of a reinforcement of our procedures regarding the entry of the VIN number (Chassis) on the bobperformance.co.uk platform.

The VIN is the unique "identity card" for each vehicle. An incorrect or fake entry (e.g., 000000, XXXXXX, 123456) prevents any reliable historical search and compromises the security of your files.

1. Warranty and After-Sales Service: The 15-Day Rule

For any file submitted without a valid VIN (or with an inconsistent VIN):

• Limited Support: After-sales service will only be provided for a period of 15 calendar days.
• Final Archiving: After this period, the file is considered closed and archived.
• File Reopening: For any request beyond these 15 days on a file without a VIN, a complete new request (with file re-reading and a valid VIN) will be required.

2. Manufacturer Updates & Returns to Stock

We remind you that updates following a dealership visit are free for our "Slave" customers. However, this free service is strictly conditional on the VIN matching:

• Consistency Check: When an update is requested, we systematically verify the chassis.
• Visual Proof: If the VIN was not automatically detected during OBD identification, a photo of the manufacturer's plate or the windshield may be requested.
• Invoicing: Any update request for a file initially created with an incorrect VIN will be billed at the rate of a new file.

Why this measure?

The accumulation of "duplicate" projects based on fake VIN numbers saturates our WinOLS databases and makes inter-agency tracking extremely complex. By correctly providing the VIN, you ensure:

1. A clear history accessible in one click.
2. Total security during software updates.
3. Priority handling by our engineers.

We count on your diligence starting with your next order to guarantee the long-term viability of your optimizations.

The bobperformance.co.uk technical team