Storage policy and file validity: what you need to know

File Retention and Validity Policy: What You Need to Know

To ensure our platform performs at its best and to safeguard your work, we would like to remind you of our file retention and validity rules.

1. Retention period and archiving (15 days)

All files (original scans and modified files) are retained on our active servers for a period of 15 calendar days.

Accessibility: After this period, the files are no longer available for direct download.

Need for after-sales service: If you need to work on a vehicle again after 15 days, you must follow the RMA procedure (re-scan the vehicle and send it to after-sales service) to reactivate the request.

2. Archives older than 12 months (Charged service)

Please note that our platform is not an unlimited (Cloud).

Liability: The loss of your files (change of hardware, handling error, etc.) is not the responsibility of the service.

Long-term retrieval: For any request to retrieve a file or work on a case dating back more than 12 months, the RMA procedure will be charged at a rate of 6 credits.

3. Special case for SLAVE tools (48-hour validity)

For security reasons, files intended for Slave tools have a limited lifespan.
Flash window: You have 48 hours to upload the file.

Expiry: If this time limit is exceeded, the file expires. You will need to resend a new read to generate a new encoded file.

4. Important reminder for MASTER users

You are responsible for the safekeeping of your files. We strongly advise all Master users to systematically back up their files to a secure external storage medium (hard drive, local server or private cloud).